Exchange & Return Policy

Need to return an item?

Looking to return your item or see how long you have to return it?

This Return Policy only applies to products that are listed on the GoldandDiamondZone.com website

Overall Return Guidelines

These are GoldandDiamondZone’s Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number.

You can request an RMA number using one of the following methods:

For U.S. customers, you may request an RMA number by emailing GoldandDiamondZone.

 

Most products that are new and unopened can be returned to GoldandDiamondZone within 30 days.

Products that are received by GoldandDiamondZone in any of the following conditions are not eligible for return and may be rejected:

Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).

Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product.

Any product from which the UPC code has been removed from its packaging.

Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

Any product for which you have submitted a mail-in rebate.

Any product which appears tampered, customized or altered in any way.

Any product that is returned with markings or writing made by the customer on the original box.

Restocking Fees and Return Shipping Costs

Returns are subject to restocking fees of 15% – 30% of the purchase price and return shipping fees. GoldandDiamondZone may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. GoldandDiamondZone reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. GoldandDiamondZone does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong product, the product did not match what was shown on the Site, or we made some other shipping error, provided the item is returned within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, GoldandDiamondZone does NOT charge for restocking fees, but customers are responsible for any return shipping costs. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by GoldandDiamondZone will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

 

Holiday Return Policies

Shopping during the holidays can be stressful. That’s why we’re offering the Extended Holiday Return Policy and the Extended Holiday Replacement-Only Return Policy for certain products. To determine if a product is covered by the Extended Holiday Return Policy or the Extended Holiday Replacement-Only Return Policy, please check the Warranty & Returns tab on the item’s product page.

Extended Holiday Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Extended Holiday Return Policy”)

Return for refund until: January 31, 2021

Return for replacement until: January 31, 2021

Extended Holiday Replacement-Only Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Extended Holiday Replacement-Only Return Policy”)

Return for replacement until: January 31, 2021

Standard Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Standard Return Policy”)

Request a return for refund within: 30 days

Request a return for replacement within: 30 days

Please review the notes specific to your product:

Jewelry:

A defective jewelry that is returned for a replacement may be repaired or replaced at GoldandDiamondZone’s sole discretion, unless otherwise required by law.

Some jewelry will require pre-authorization from the manufacturer technical support in order for an RMA to GoldandDiamondZone to be authorized.

45/1 Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s 45/1 Return Policy”)

Request a return for refund within: 45 days

Request a return for replacement within: 1 year

Replacement Only Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Replacement Only Return Policy”)

Request a return for replacement within: 30 days

Manufacturer Only Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Manufacturer Only Return Policy”)

Items covered by this policy) cannot be returned to GoldandDiamondZone. These items are covered by a manufacturer’s warranty. For information about the manufacturer’s warranty, please refer to the terms and conditions for the manufacturer’s warranty or contact the manufacturer.

Consumable Product Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Consumable Product Return Policy”)

Items covered by this policy cannot be returned to GoldandDiamondZone. Consumable products are products that are consumed once they are used.

Request a return for replacement within: 30 days

Services and Extended Warranties Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s Services and Extended Warranties Return Policy”)

Request a full refund within: 30 days

For requests for refunds after 30 days, you may receive a partial refund. A prorated refund may be provided by the warranty provider.

Items covered by this policy can be returned if the service or warranty has not been used or redeemed. A return must be initiated by GoldandDiamondZone within 30 days of the invoice date for this policy to apply.

International Return Policy

(those products for which GoldandDiamondZone states “This item is covered by GoldandDiamondZone’s International Return Policy”)

More Information

Product-Specific Return Information

Bundles

Bundles are offered to GoldandDiamondZone shoppers as a way to purchase multiple items together at a discounted price. If you wish to return a Bundle for a refund, you must request a return within the applicable GoldandDiamondZone Return Policy period and you must return the ENTIRE BUNDLE. Items sold as part of a Bundle may be returned individually for replacement if you request a replacement within the applicable GoldandDiamondZone Return Policy period for that individual item.

Combos and Kits

Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement (if defective) within the applicable GoldandDiamondZone Return Policy Period for that individual item. Some combos are restricted from returning individual products for a refund and must be returned in their entirety. Please see combo product page for more specific information.

If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your Combo/Kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund by itself; you will need to return all items in the Combo/Kit or return it with other items of value in order to receive a refund. For example, if your Combo/Kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

Manufacturer Promotional Items and GoldandDiamondZone Gifts

Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that includes promotional items, all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

GoldandDiamondZone may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Prepaid card, gift packaging and Memberships

Purchases for prepaid cards, gift packaging and memberships are not eligible for return.

Special Order Products

Special order products are not eligible for return.

Quantity Purchases

While GoldandDiamondZone is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact our customer service department with any questions you may have.

Additional Return Information

Processing

Please allow 7-10 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.

Refunds

Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, GoldandDiamondZone will mail you a check to the billing address listed on your account.

For returns for refunds for items purchased as gifts, GoldandDiamondZone will issue you a refund in the form of store credit.

Store Credit

For returns for store credit, GoldandDiamondZone will issue you store credit in the form of a GoldandDiamondZone Store Credit Gift Card. Once your return has been processed, a GoldandDiamondZone Store Credit Gift Card will be issued and sent to you via email within approximately 1 -2 business days.

For information about GoldandDiamondZone Store Credit Gift Cards, please click here.

Replacements

For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If GoldandDiamondZone no longer carries an item that is sent in for replacement, or if that item is simply out of stock, GoldandDiamondZone will issue you a refund.

Once your return has been processed, a replacement will be processed and shipped within approximately 1 -2 business days.

Product Return Procedures

To return a product to GoldandDiamondZone, you must obtain an RMA number within the applicable return period for the product (described above). GoldandDiamondZone will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by GoldandDiamondZone. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

Customer is solely responsible for shipping any returned product to GoldandDiamondZone. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, GoldandDiamondZone’s Return Procedure will be breached and GoldandDiamondZone may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). GoldandDiamondZone will not refund the original shipping charges to the Customer. In addition, GoldandDiamondZone may assess a 15%-30% restocking fee against the Customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. GoldandDiamondZone reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the 15%-30% restocking fee will be applied after this adjustment.

Packaging Returns

The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Additional Terms

Title

GoldandDiamondZone does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, GoldandDiamondZone does not take title to the refunded item.

Cross-Shipping

We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.

Refusing Delivery

Refused shipments are treated like regular returns and may be charged a non-refundable 15%-30% restocking fee.

Disclaimer

Nothing in this Return Policy limits your rights and remedies under any law.

Updated on January 19, 2021

 

Rejected return policy

When returning your product, here are a few things to keep in mind. Products that are received by GoldandDiamondZone in any of the following conditions are not eligible for return and may be rejected:

Any product not purchased from GoldandDiamondZone.

Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).

Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product.

Any product from which the UPC code has been removed from its packaging.

Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

Updated on October 8, 2020

 

Return shipping policy

GoldandDiamondZone will only pay for return shipping if an item is defective. The item must be within its GoldandDiamondZone return policy. To set up your return with a free shipping label, please use our online return portal here, and select “Defective” as the return reason.

Updated on July 1, 2020

Gold & Diamond Zone has been a top rated jeweler and gold buyer in Grand Rapids, MI for over 25 years.

Hours


Monday - Friday: 10AM - 6:30PM
Saturday: 10AM - 5PM
Sunday: Closed

Contact


865 28th St. SE. Suite 300 Grand Rapids, MI 49508

Phone: 616-245-7115

Email: info@goldanddiamondzone.com

How to Tell if Gold is Valuable

How can I tell if my items are Gold and is Valuable?

On gold pieces, look for Karat markings. Any one of these indicates that your jewelry is gold:

For 8 Karat you will see 375 – this is used primarily in items
For 10 karat you will see: , 10kt, or 417
For 14 karat you will see: , 14kt, or 585
For 18 karat you will see:  18kt, or 750
For 22 karat you will see .917

How to Tell if My Jewelry is Silver

Most silver jewelry is sterling silver and should be stamped with a hallmark of either “.925” or “sterling.” Sterling is 92.5% silver. The other 7.5% metal generally is copper.

If your jewelry is stamped “German Silver”, “E.P.N.S.(Electro Plated Nickel Silver), “Alpaca”, or “Nickel Silver” you don’t have sterling silver but rather you have an alloy of Nickel and copper with no silver. Unfortunately we don’t buy these items. If you can’t find the hallmarks on your jewelry, don’t worry. Bring it in and we will gladly test it for you at no cost.